ValidSoft is delighted to be working closely with @Five9 on voice biometric solutions.

See here for a @BiometricUpdate article, with more detail: https://www.biometricupdate.com/202009/five9-launc...

“We are witnessing a wave of innovation in the contact center,” says Jonathan Rosenberg, CTO and head of AI at Five9. “We’ve seen an increased adoption of voice biometrics, agent assistants, sentiment analysis and real-time speech analytics – all showing the need for real-time audio content of calls. VoiceStream represents a major next step in the evolution of APIs for real-time communications. We’ve had web-friendly APIs for controlling a call, but not for streaming one. Until now.”

“As leading experts in voice biometrics, we are always looking for breakthrough ways to bring new value to our customers,” states Pat Carroll, CEO, ValidSoft. “We are delighted and privileged to be one of the first partners to build apps with the Five9 VoiceStream API, whereby we can now deliver voice identity assurance to companies who wish to eliminate customer friction without any compromise on security. The customer only needs to speak, there is no need for any other additional authentication methods, all achieved with unparalleled real-time accuracy and precision.”

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