Secure Call Centers from remote unauthorized proxy agents with continuous Agent Identity Assurance
The pandemic forced many call centers to switch to a work-from-home model raising many security issues.
It is estimated contact center staff will continue to work from home 50 -100% of the time post-pandemic.
Humans are often the weakest link in security and fraud prevention programs
Frictionless, voice authentication that continuously verifies the voice identity for the call duration, so employers are fully confident that the correct claimed identity is handling a customer call.
Authenticates at point of login and continuously throughout the call duration
Ensures the integrity of the call center agent
Any voice, any language, any dialect
Compliance with GDPR and CCPA
Protection of sensitive information
Prevention of unauthorized handovers
16 x
60 x
150 %
4 X
Frictionless, voice authentication that continuously verifies the voice identity for the call duration, so employers are fully confident that the correct claimed identity is handling a customer call.
Agent authentication at sign-on can be completed within 1 to 2 seconds of active speech or 2 to 3 seconds of passive speech.
Continuous authentication is 100% reliable in ensuring that:
ValidSoft enables real-time comparison of an individual’s voice to his/her/their unique voiceprint to validate the claimed identity.
Ensures privacy and data protection compliance with all US and global regulations, including HIPAA, CCPA, GDPR, etc
Enables fraud intelligence sharing of Watchlists of unauthorized “agents”
“Please authenticate me with my voice”
“Please authenticate me with access code 123456”Or simply “123456”
“Good morning, I’m calling to check…”
“Hi there, my name is…”
