ValidSoft Trusted Agent™

Voice Identity Assurance for Contact Center Agents

Secure Call Centers from remote unauthorized proxy agents with continuous Agent Identity Assurance

The pandemic forced many call centers to switch to a work-from-home model raising many security issues.

  • Ensuring agents are properly using anti-fraud tools.
  • Certifying that agents handling the interaction are the correctly claimed identity.
  • Guaranteeing no unauthorized agents are handling any calls or sensitive data.
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It is estimated contact center staff will continue to work from home 50 -100% of the time post-pandemic.

Humans are often the weakest link in security and fraud prevention programs

ValidSoft Trusted Agent™

Frictionless, voice authentication that continuously verifies the voice identity for the call duration, so employers are fully confident that the correct claimed identity is handling a customer call.

Invisible, unobtrusive and alerts supervisor of any intra-call handover.

Authenticates at point of login and continuously throughout the call duration

Ensures the integrity of the call center agent

Any voice, any language, any dialect

Compliance with GDPR and CCPA

Protection of sensitive information

Prevention of unauthorized handovers

Learn More About ValidSoft Trusted Agent

How ValidSoft Trusted Agent Works

Agent authentication at sign-on can be completed within 1 to 2 seconds of active speech or 2 to 3 seconds of passive speech.

Continuous authentication is 100% reliable in ensuring that:

  • The correct agent is authenticated for the duration of the call.
  • Any agent changeover is captured and alerted to the supervisor.

To Ensure Privacy, Integrity and Compliance, Businesses must have Complete Certainty of the Agent’s Identity

THE FASTEST MOST ACCURATE VOICE BIOMETRICS TECHNOLOGY

“Please authenticate me with my voice”

“Please authenticate me with access code 123456”
Or simply “123456”

Net speech ~ 0.5 to 1.5 seconds
Elapsed       ~ 2 to 3 seconds elapsed

“Good morning, I’m calling to check…..”

“Hi there, my name is……..”

Net speech ~ 2 to 3 seconds
Elapsed       ~ 4 to 6 seconds

 

16 x

Granted patents in multiple jurisdictions

60 x

Real-time audio processing

150 %

Six month ROI

4 X

EU Privacy Seals

Industry-leading Features

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Request Demo

Up your authentication game, reduce reliance on passwords and create friction-free customer interactions with ValidSoft’s voice identity solutions.

What you will see in our demo

  • Continuous authentication and monitoring of agents as they handle calls working from home.

  • Agent authentication at both login and continuous, invisible authentication during the entirety of each individual call.

  • Assurance that customer calls are processed by the correct claimed agent.