ValidSoft Trusted Agent™
Voice Identity Assurance for Contact Center Agents
Secure Call Centers from remote unauthorized proxy agents with continuous Agent Identity Assurance
The pandemic forced many call centers to switch to a work-from-home model raising many security issues.
- Ensuring agents are properly using anti-fraud tools.
- Certifying that agents handling the interaction are the correctly claimed identity.
- Guaranteeing no unauthorized agents are handling any calls or sensitive data.
It is estimated contact center staff will continue to work from home 50 -100% of the time post-pandemic.
Humans are often the weakest link in security and fraud prevention programs
ValidSoft Trusted Agent™
Frictionless, voice authentication that continuously verifies the voice identity for the call duration, so employers are fully confident that the correct claimed identity is handling a customer call.
Invisible, unobtrusive and alerts supervisor of any intra-call handover.
Authenticates at point of login and continuously throughout the call duration
Ensures the integrity of the call center agent
Any voice, any language, any dialect
Compliance with GDPR and CCPA
Protection of sensitive information
Prevention of unauthorized handovers
Learn More About ValidSoft Trusted Agent
How ValidSoft Trusted Agent Works
Agent authentication at sign-on can be completed within 1 to 2 seconds of active speech or 2 to 3 seconds of passive speech.
Continuous authentication is 100% reliable in ensuring that:
- The correct agent is authenticated for the duration of the call.
- Any agent changeover is captured and alerted to the supervisor.
To Ensure Privacy, Integrity and Compliance, Businesses must have Complete Certainty of the Agent’s Identity
THE FASTEST MOST ACCURATE VOICE BIOMETRICS TECHNOLOGY
“Please authenticate me with my voice”
“Please authenticate me with access code 123456”
Or simply “123456”
Net speech ~ 0.5 to 1.5 seconds
Elapsed ~ 2 to 3 seconds elapsed
“Good morning, I’m calling to check…..”
“Hi there, my name is……..”
Net speech ~ 2 to 3 seconds
Elapsed ~ 4 to 6 seconds
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Contact Centers and IVR
Integrates with all market-leading Contact Center solutions
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Privacy & Compliance
Ensures privacy and data protection compliance with all US and global regulations, including HIPAA, CCPA, GDPR, etc
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Fraud Intelligence
Enables fraud intelligence sharing of Watchlists of unauthorized “agents”
16 x
Granted patents in multiple jurisdictions
60 x
Real-time audio processing
150 %
Six month ROI
4 X
EU Privacy Seals
Industry-leading Features
Discover how we reduce contact center fraud?
Request Demo
Up your authentication game, reduce reliance on passwords and create friction-free customer interactions with ValidSoft’s voice identity solutions.
What you will see in our demo