ValidSoft Trusted Agent™

Voice Identity Assurance for Contact Center Agents

Secure Call Centers from remote unauthorized proxy agents with continuous Agent Identity Assurance

The pandemic forced many call centers to switch to a work-from-home model raising many security issues.

  • Ensuring agents are properly using anti-fraud tools.
  • Certifying that agents handling the interaction are the correctly claimed identity.
  • Guaranteeing no unauthorized agents are handling any calls or sensitive data.
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It is estimated contact center staff will continue to work from home 50 -100% of the time post-pandemic.

Humans are often the weakest link in security and fraud prevention programs

ValidSoft Trusted Agent™

Frictionless, voice authentication that continuously verifies the voice identity for the call duration, so employers are fully confident that the correct claimed identity is handling a customer call.

Authenticates at point of login and continuously throughout the call duration

Ensures the integrity of the call center agent

Any voice, any language, any dialect

Compliance with GDPR and CCPA

Protection of sensitive information

Prevention of unauthorized handovers

16 x

Granted patents in multiple jurisdictions

60 x

Real-time audio processing

150 %

Six month ROI

4 X

EU Privacy Seals

How ValidSoft Trusted Agent Works

Frictionless, voice authentication that continuously verifies the voice identity for the call duration, so employers are fully confident that the correct claimed identity is handling a customer call.

Agent authentication at sign-on can be completed within 1 to 2 seconds of active speech or 2 to 3 seconds of passive speech.

Continuous authentication is 100% reliable in ensuring that:

To Ensure Privacy, Integrity and Compliance, Businesses must have Complete Certainty of the Agent’s Identity

See How ValidSoft Can Move Your Business Beyond Passwords

The Fastest, Most Accurate Voice Biometrics Technology

Active Authentication at Login

“Please authenticate me with my voice”

“Please authenticate me with access code 123456”Or simply “123456”

Net speech ~ 0.5 to 1.5 seconds
Elapsed ~ 2 to 3 seconds elapsed

 

Passive Authentication at Login

“Good morning, I’m calling to check…”

“Hi there, my name is…”

Net speech ~ 2 to 3 seconds
Elapsed ~ 4 to 6 seconds

Learn More About ValidSoft Trusted Agent

Industry-leading Features

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