ValidSoft Trusted Agent™

Voice Identity Assurance for Contact Center Agents

Secure Call Centers from remote unauthorized proxy agents with continuous Agent Identity Assurance

The pandemic forced many call centers to switch to a work-from-home model raising many security issues.

  • Ensuring agents are properly using anti-fraud tools.
  • Certifying that agents handling the interaction are the correctly claimed identity.
  • Guaranteeing no unauthorized agents are handling any calls or sensitive data.
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It is estimated contact center staff will continue to work from home 50 -100% of the time post-pandemic.

Humans are often the weakest link in security and fraud prevention programs

ValidSoft Trusted Agent™

Frictionless, voice authentication that continuously verifies the voice identity for the call duration, so employers are fully confident that the correct claimed identity is handling a customer call.

Authenticates at point of login and continuously throughout the call duration

Ensures the integrity of the call center agent

Any voice, any language, any dialect

Compliance with GDPR and CCPA

Protection of sensitive information

Prevention of unauthorized handovers

16 x

Granted patents in multiple jurisdictions

60 x

Real-time audio processing

150 %

Six month ROI

4 X

EU Privacy Seals

How ValidSoft Trusted Agent Works

Frictionless, voice authentication that continuously verifies the voice identity for the call duration, so employers are fully confident that the correct claimed identity is handling a customer call.

Agent authentication at sign-on can be completed within 1 to 2 seconds of active speech or 2 to 3 seconds of passive speech.

Continuous authentication is 100% reliable in ensuring that:

To Ensure Privacy, Integrity and Compliance, Businesses must have Complete Certainty of the Agent’s Identity

See How ValidSoft Can Move Your Business Beyond Passwords

The Fastest, Most Accurate Voice Biometrics Technology

Active Authentication at Login

“Please authenticate me with my voice”

“Please authenticate me with access code 123456”Or simply “123456”

Net speech ~ 0.5 to 1.5 seconds
Elapsed ~ 2 to 3 seconds elapsed

 

Passive Authentication at Login

“Good morning, I’m calling to check…”

“Hi there, my name is…”

Net speech ~ 2 to 3 seconds
Elapsed ~ 4 to 6 seconds

Learn More About ValidSoft Trusted Agent

Industry-leading Features

What Our Customers Are Saying

ValidSoft stands out as one of the forward leaders in our voice biometrics category thanks to proven accuracy, speed and flexible deployment options spanning multiple channels and modalities.....in addition to their compliance with tough European privacy seal standards. Our rating is reinforced by their market momentum, including significant Fortune 50 wins, many of which were accomplished through a strong partner ecosystem.

Dan Miller, Lead Analyst & Founder, Opus Research

Delivers on the promise of a validation/identification voice biometrics, done on active and passive implementations, with an exception degree of accuracy – Is tailored towards a SaaS product-like (one-to-many) implementation, that scales and delivers support in multiple regions – Includes all the mandatory compliance “bells and whistles” that are paramount in a voice bio project.

VP Product
Industry: Communications

Their reporting portal allows quick access to data and can customize the date ranges. Their customer service has been very responsive and accommodating to our questions/requests.

Operations Manager
Co size: $10B-$30B
Industry: Securities & Investment

Provides a huge value add to our omnichannel authentication solutions to local banks and telecom. We enrolled hundreds of thousands of users within a matter of months, immediately giving our clients huge ROI's from using our technology. Validsoft is highly accurate and easy to use for the end enrollee.

ValidSoft VIP User

The technology allows to give legally binding authentication and signature on the mobile, coupled with biid technology (biid.com). It is just a game changer for mobile commerce.

Ceo in the IT Services Industry

Working with ValidSoft on multiple projects has been an absolute pleasure. Good people, great technology, fantastic support.

Senior Customer Solutions Engineer in the Telecommunication Industry

Working with ValidSoft has been very easy. They are very responsive, flexible, and truly understand the need in the market for partners. They have a solution that is very valuable to our customer base and are creating a program to deliver this product to market.

Director, Sales in the Miscellaneous Industry

The solution words as described and provides out of band multi-factor authentication customized to suit our needs.

Assistant Principal in the Government Industry

ValidSoft was very cooperative and engaging through the entire implementation process. After go-live, they've continued to be of assistance with trouble-shooting and maintaining their systems.

Operations Manager in the Finance (non-banking) Industry

A partner rather than a vendor, willing and able to engage and work towards the common goal. …. First, starting with Active Validation, done on the IVR, in a CCaaS setting….Later evolving to a Passive validation and identification while on an active call …ValidSoft has shown that not only it is capable to deliver, but also willing to engage in enhancements that are required … for the end customer.

VP of Product, Industry:Telecommunication

Accurate, quick and easy to use and can be used on range of devices. This product (and voice ID in general) gives users assurances in terms of accuracy that other authentication / identification methods just do not!

Steve L.
Director
Small-Business (50 or fewer emp.)

We liked the ease of use and efficiency of the voice biometrics framework within our different product components. Voice biometrics provides a robust alternative to usual OTP and FIDO login methods and does not require any user device.

Charly R.
Director & Owner
Small-Business (50 or fewer emp.)

We liked the ease of use and efficiency of the voice biometrics framework within our different product components. Voice biometrics provides a robust alternative to usual OTP and FIDO login methods and does not require any user device.

Charly R.
Director & Owner
Small-Business (50 or fewer emp.)

That it works as described, the process for operating out of the box is straightforward and functions well. Even better performance is achieved with ValidSoft's aid by applying a post delivery 'tuning' which gives the final gloss to the end user experience. ValidSoft are very proactive in helping out with the use cases, the integration into call flows and the entire post sales cycle.Review collected

Verified User in Management Consulting
Small-Business (50 or fewer emp.)

Great product that is highly accurate and easy to integrate.

1. Fast processing times for large data sets.
2. High accuracy even in noisy environments, more accurate than competitors.
3. Easy to integrate through standard JSON API'sReview.

Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)

Validsoft VALid out of band MFA

Validsoft tailored the admin console to meet our needs and they were always available and ready to help at short notice. The system does exactly what it says and the personal service was exceptional.

Verified User in Government Administration
Mid-Market (51-1000 emp.)

Shaping the Future of Technology with Validated Precision

Anti-Fraud, Anti-Deep Fake, Basically has the potential to revolutionize everything humans hate about the internet currently. There are so many use cases, but ValidSoft outranks its competitors scientifically.

Traci S.
CEO
Small-Business (50 or fewer emp.)
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