ValidSoft Trusted eXperience™

Voice Identity Assurance for Contact Center, IVR/IVA and all Customer Engagement Channels

Deliver trusted eXperiences using secure voice biometric identity assurance regardless of channel

Imagine if your customers could quickly get the information or services that are personalized to their needs without having to jump through all the hoops required for customer verification.

Think how that could enhance customer experience, encourage loyalty and, ultimately, help retain customers.

Consumers need to feel confident that organizations employ strong security protocols and procedures to protect their privacy, personal data and assets, and also expect the experience should be quick, easy, frictionless and consistent across all touchpoints.
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Contact Center fraud is growing unabated, and account takeover losses associated with contact centers reached $775million in 2020.

Source: Aite Group

ValidSoft Trusted eXperience™​

ValidSoft Trusted eXperience™ provides a single form of identity assurance that is fast, frictionless, consistent, predictable and repeatable on all channels.

Trusted eXperience integrates with web browsers, apps, IVR’s, IVA’s, speechbots, and contact centers

Active Enrollment, during which the customer is prompted to repeat some given phrases or digits.

Short-Speech Passive Enrollment, the audio to build a voice print is captured during a speech interaction.

Active Authentication, users recite a phrase or certain words multiple times to enable the system to establish their unique voiceprint.

Precision Biometrics, what was said and who said it.

Short-Speech Passive Authentication, after active enrollment, the consumer is authenticated via short utterances.

Blocklist / Bad Actors

Learn More About ValidSoft Trusted eXperience

Customer loyalty depends on how easy you make it for your customers to do business with you.

According to the authors of “Effortless Experience“, their data showed that 45% of the people who had something positive to say about a company told fewer than three other people.

However, 48% of people who had a negative experience told more than ten people.

The goal is to focus resources on mitigating customer disloyalty.

The Fastest Most Accurate Voice Biometrics Technology

“Please authenticate me with my voice”

“Please authenticate me with access code 123456”
Or simply “123456”

Net speech ~ 0.5 to 1.5 seconds
Elapsed       ~ 2 to 3 seconds elapsed

Followed by continuous passive authentication monitoring

16 x

Granted patents in multiple jurisdictions

60 x

Real-time audio processing

150 %

Six month ROI

4 X

EU Privacy Seals

Industry-leading Features

What Our Customers Are Saying

ValidSoft stands out as one of the forward leaders in our voice biometrics category thanks to proven accuracy, speed and flexible deployment options spanning multiple channels and addition to their compliance with tough European privacy seal standards. Our rating is reinforced by their market momentum, including significant Fortune 50 wins, many of which were accomplished through a strong partner ecosystem.

Delivers on the promise of a validation/identification voice biometrics, done on active and passive implementations, with an exception degree of accuracy – Is tailored towards a SaaS product-like (one-to-many) implementation, that scales and delivers support in multiple regions – Includes all the mandatory compliance “bells and whistles” that are paramount in a voice bio project.

Read review on Gartner Peer Insights

Their reporting portal allows quick access to data and can customize the date ranges. Their customer service has been very responsive and accommodating to our questions/requests.

Read review on Gartner Peer Insights

Provides a huge value add to our omnichannel authentication solutions to local banks and telecom. We enrolled hundreds of thousands of users within a matter of months, immediately giving our clients huge ROI's from using our technology. Validsoft is highly accurate and easy to use for the end enrollee.

Read review on Gartner Peer Insights

The technology allows to give legally binding authentication and signature on the mobile, coupled with biid technology ( It is just a game changer for mobile commerce.

Read review on Gartner Peer Insights

Working with ValidSoft on multiple projects has been an absolute pleasure. Good people, great technology, fantastic support.

Read review on Gartner Peer Insights

Working with ValidSoft has been very easy. They are very responsive, flexible, and truly understand the need in the market for partners. They have a solution that is very valuable to our customer base and are creating a program to deliver this product to market.

Read review on Gartner Peer Insights

The solution words as described and provides out of band multi-factor authentication customized to suit our needs.

Read review on Gartner Peer Insights

ValidSoft was very cooperative and engaging through the entire implementation process. After go-live, they've continued to be of assistance with trouble-shooting and maintaining their systems.

Read review on Gartner Peer Insights

A partner rather than a vendor, willing and able to engage and work towards the common goal. …. First, starting with Active Validation, done on the IVR, in a CCaaS setting….Later evolving to a Passive validation and identification while on an active call …ValidSoft has shown that not only it is capable to deliver, but also willing to engage in enhancements that are required … for the end customer.

Read review on Gartner Peer Insights

Accurate, quick and easy to use and can be used on range of devices.
This product (and voice ID in general) gives users assurances in terms of accuracy that other authentication / identification methods just do not!

Read review on G2

We liked the ease of use and efficiency of the voice biometrics framework within our different product components. Voice biometrics provides a robust alternative to usual OTP and FIDO login methods and does not require any user device.

Read review on G2

We liked the ease of use and efficiency of the voice biometrics framework within our different product components. Voice biometrics provides a robust alternative to usual OTP and FIDO login methods and does not require any user device.

Read review on G2

That it works as described, the process for operating out of the box is straightforward and functions well. Even better performance is achieved with ValidSoft's aid by applying a post delivery 'tuning' which gives the final gloss to the end user experience. ValidSoft are very proactive in helping out with the use cases, the integration into call flows and the entire post sales cycle.

Read review on G2

Great product that is highly accurate and easy to integrate.

1. Fast processing times for large data sets.
2. High accuracy even in noisy environments, more accurate than competitors.
3. Easy to integrate through standard JSON API'sReview.

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Validsoft VALid out of band MFA

Validsoft tailored the admin console to meet our needs and they were always available and ready to help at short notice. The system does exactly what it says and the personal service was exceptional.

Read review on G2

Shaping the Future of Technology with Validated Precision

Anti-Fraud, Anti-Deep Fake, Basically has the potential to revolutionize everything humans hate about the internet currently. There are so many use cases, but ValidSoft outranks its competitors scientifically.

Read review on G2


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