78 percent of firms see solving IVR fraud as a top call center initiative.
Organizations urgently need proven voice identity solutions built on continuous, transparent, and password-less authentication, ensuring that the user is who they are, always, for true “proof of life”.
In this webinar learn how ValidSoft’s voice identity technology can boost your call center security, improve agent productivity and increase ROI.
More pointedly:
- Why bad actors target call centers.
- Authentication best practices to catch bad actors.
- How you can use ValidSoft’s voice identity solution to prevent fraud in contact centers.
Aired on: Jan 20, 2022
Duration: 20 mins
Webinar Transcript
Presenter:
Daniel Thornhill
SVP, Global Pre-Sales
ValidSoft
