Agentic AI and the Identity Gap: Why Securing the Voice Channel Is Critical for the Future of Automation

As the conversation around agentic AI accelerates in 2025, industry leaders are painting a compelling vision of AI agents that act with autonomy, intelligence, and deep contextual awareness. These agents, capable of booking flights, initiating payments, or managing customer interactions with minimal human oversight, represent a seismic shift in business and personal operations. But as AI systems become more capable of executing inherently risk-based tasks, a new and critical question emerges:

Who is telling the AI what to do?

This is the question ValidSoft is putting at the center of the Agentic AI conversation, because while the recent article highlighting Marc Benioff, CEO of Salesforce, in Computerworld outlines the incredible promise of AI agents, it only scratches the surface of what’s needed to make that promise secure.

The Missing Layer: Trusted Identity Assurance

Agentic AI is built on the idea of “hear a command, do the task.” But in today’s threat landscape, hearing isn’t enough. Organizations must ensure that the person issuing the command is who they claim to be, not a bad actor or a synthetic voice impersonating a legitimate user.

This is the identity assurance gap. And it’s a gap ValidSoft is uniquely positioned to fill.

At ValidSoft, we’ve spent over a decade developing and refining cutting-edge voice biometrics and deepfake audio detection solutions designed to authenticate individuals with the highest level of precision and security. Our technology goes beyond traditional verification to deliver Trusted Identity Assurance, uniquely achieving irrevocability, non-repudiation, and data immutability, and ensuring that commands given to AI systems originate from genuine human users, not cybercriminals or AI-generated audio.

Why the Voice Channel Matters

AI agents are being increasingly deployed in voice-driven environments, from call centers and smart devices to enterprise virtual assistants. These environments are particularly vulnerable to voice spoofing and deepfake audio attacks, especially as synthetic voice technologies become increasingly sophisticated and accessible.

Our solutions from See-Say® to Voice Verity® provide real-time voice biometric authentication, deepfake detection, and liveness detection, working seamlessly across languages and deployment environments. Whether AI agents are processing voice commands in a customer service scenario or executing enterprise-level tasks, ValidSoft solutions ensure that every interaction is grounded in verified identity.

A Future-Proof Approach

We’ve built our solutions to operate in real time, at scale, and in high-security environments. Our patented deepfake audio detection technology can distinguish between authentic and manipulated audio, even when sophisticated generative AI models are used to mimic a user’s voice. This capability is vital not just for fraud prevention but also for maintaining trust in AI systems that are becoming more embedded in daily life.

As businesses adopt platforms to deploy AI agents across sales, marketing, and support functions, they must also adopt technologies that secure the human-to-AI interface. Without identity assurance, the risk of unauthorized or malicious instructions increases, compromising data, eroding trust, and exposing organizations to regulatory and reputational risk.

Leading the Conversation on Secure Agentic AI

At ValidSoft, we believe innovation must be paired with responsibility. As agentic AI reshapes the future of work and customer interaction, identity cannot be an afterthought. It must be foundational.

We are leading the conversation around identity assurance in the age of AI, not just by asking the right questions, but by providing the answers through robust, real-world solutions that integrate seamlessly with AI platforms.

The future of AI is agentic. The future of security is voice-based identity assurance. ValidSoft is where those futures meet.