Deepfake attacks can be detected by ValidSoft's cutting edge speech analysis algorithms. Our AI Application provides a multi-dimensional approach to sensing and identifying synthetically generated speech from genuine human speech.
Create Secure and Seamless Customer Experiences via Passive Authentication
Enhance Customer Experiences with Effortless and Secure Authentication. Book a Demo to Learn More
Customer authentication in contact centers is currently slow and complicated. Make use of ValidSoft to ensure quick identification of valid customers, elevate customer satisfaction, and fortify account security.. Revolutionize your contact center with seamless passive voice authentication—book your demo today to enhance customer experience, streamline operations, and boost security
ValidSoft Contact Center Solutions
Passive authentication service for Contact Centers
Frictionless customer authentication in the automation channels (IVR/IVA)
Identify and mitigate fraud attacks
Essential Security Requirements for Every Contact Center
Ensuring seamless protection, building customer trust, and maintaining compliance with industry regulations, all while delivering a frictionless experience that enhances customer satisfaction and supports efficient operations across all channels of communication
Protect & Prevent
Protect customers and prevent fraudulent access
Confidence & Trust
Maintain customer confidence and trust in your brand
Compliance
Ensure compliance with government and industry regulations
Ease
Provide intuitive, swift, and easy-to-use security solutions
Minimal Friction
Minimize friction to drive customer adoption and usage
Reliability
Offer robust and reliable protection
Consistent Security
Deliver consistent security across all engagement channels
Adaptability
Adapt to emerging threats with regular security updates
ValidSoft Contact Center Solutions are:
Integrations and Partners
ValidSoft offers a powerful network of carriers, platforms, contact centers, and system integrators, providing you with the unparalleled flexibility you need. Our Contact Center solutions are one click away from easy installation on the following platforms.
Protect your Contact Center against Generative AI Deepfake Attacks
Voice-Verity® - patented generative Al audio deepfake detection. ValidSoft’s patented and proven technology is at the forefront of detection and prevention of Generative Al deepfake cyber attacks. Monitor every call for generative Al deepfake audio, computer generated speech and Robo-calls. The first check that must be done for every call placed to an agent, IVR or IVA – is it a genuine human or is it synthetic – delivering an enhanced risk-based approach to every call protecting your customers seamlessly and invisibly.
Book a Demo
Deepfake Audio Detection Solution
AI-Powered Voice Biometrics: Seamless Watchlist Protection Against Fraudsters
Identify known fraudsters through a federated watchlist. ValidSoft’s Watchlist Processing solution has been designed to be your defense against known fraudsters in your contact center. This solution provides you with the rich set of features such as blacklisting, whitelisting, and preventing account takeovers.
Watchlist Processing Features
Want to Learn More? Reach Out!
Learn how ValidSoft can revolutionize your contact center with seamless voice authentication, deepfake protection, and real-time fraud prevention—book your demo today and elevate your customer security experience.
What to Expect in Your Contact Center Demo?
- Learn how ValidSoft’s voice authentication works – Seamless identity assurance in the Contact Center
- See real-time deepfake detection – Blocking synthetic threats instantly
- Explore fraud prevention tools – Protecting customer and business data
- Discover seamless integration – No expensive integrations, easy deployment
- Understand reduced customer friction – Security without extra steps
- See consistent security across channels – Mobile, web, and more
- Overview of privacy compliance – Meeting top frameworks (GDPR, CCPA)
- Learn cost-saving benefits and ROI – Reduce operational costs and improve efficiency
Our relationship with ValidSoft initially began as a straightforward supplier arrangement. However, as our needs evolved and diverged from their standard offerings, ValidSoft showcased great flexibility and collaboration. They not only addressed our immediate requirements but also committed to continuous innovation, providing regular updates and enhancements. This proactive approach has elevated our relationship into a true partnership, where both Invoca and ValidSoft are mutually benefiting from the leading edge biometrics solution now in place.
Beatrice Casanova
Vice President Product Management
