Worried about Deepfake audio in the Contact Center or Help Desk? Read how we can help»

No Voice Authentication?
No Trusted Identity

Protect conversations and data from unauthorized access
Verify identity reliably, and easily, with a secure, friction-free voice solution

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Challenges We Solve

Poor Login Experiences

Access Breaches

All Types of Payment Fraud

Regulatory Compliance

Operational Costs

The Cost of Breaches

  • The average cost of a data breach is $4.2M. (IBM)
  • Global payments fraud is projected to cost $40B in 2027—25% higher than in 2020 (Merchant Savvy).
  • $5.8 billion increase in consumer fraud losses in 2021 – 70% more than the amount lost in 2020 (US FTC)
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How Our Voice Biometric Intelligence Can Help You

We authenticate voice to verify user identity in online transactions and workforce access.

  • We can work with any voice, any dialect, and with very small utterances (as little as 0.5 sec).
  • Our VoiceID engine processes audio utterances to extract certain features (characteristics that are speaker specific) fed in a Deep Neural Network (DNN) to create a speaker embedding (compact representation which re-enforces the speaker-specific information) called a voice print.
  • During authentication, a person’s voice is pattern matched with their voice print, the value of which indicates a pass or fail.
  • We have artificial voice detection (Deepfake) and anti-spoofing (Replay attack) detection modules.
  • We own our intellectual property  100% including 16 patents granted.
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We Specialize in Voice Biometrics. It’s Our Sole Focus. 

20 + Years

Expertise in voice tech

100 +%

Growth in usage

28

Countries served

New! See-Say® Trusted Identity Assurance™

Identity Verification for a Remote Workforce

See-Say Trusted Identity is a digit-based voice authentication approach that uniquely combines 3 elements in an easy-to-use interface to verify the claimed identity of the user in an online environment.

  • Smooth & Secure User Experience
  • Theft proof authentication
  • Omni-channel deployment
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Benefits

Better Customer Experience

Meet Regulatory Obligations

Fraud Prevention

Reduced Operational Costs

Less Data Breaches

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When Authentication Speed Matters, ValidSoft Delivers

View Use Cases
  • “Please authenticate me with my Voice”
  • “Please authenticate me with Access Code 123456”
  • “Hello, I'm calling about my Checking Account”
  • “Hello, can you connect me with my Doctor?”

Our Difference

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Performance

Accuracy | Security | Speed

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Privacy by Design

By designing and building around the core principles of data anonymity, obfuscation, encryption, and minimization.

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Omni-Channel Interoperability

all major Contact Centers; all major MFA solutions

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Deployment Capabilities

Public / Private Cloud; On-Premise; On-Device; On-Chip

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Compliance

100% compliance with EU (GDPR), USA (including CCPA/CPRA (California); BIPA (Illinois), and many other jurisdictions around the world

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Our Customers Are Saying

ValidSoft stands out as one of the forward leaders in our voice biometrics category thanks to proven accuracy, speed and flexible deployment options spanning multiple channels and modalities.....in addition to their compliance with tough European privacy seal standards. Our rating is reinforced by their market momentum, including significant Fortune 50 wins, many of which were accomplished through a strong partner ecosystem.

Dan Miller, Lead Analyst & Founder, Opus Research

Delivers on the promise of a validation/identification voice biometrics, done on active and passive implementations, with an exception degree of accuracy – Is tailored towards a SaaS product-like (one-to-many) implementation, that scales and delivers support in multiple regions – Includes all the mandatory compliance “bells and whistles” that are paramount in a voice bio project.

Read review on Gartner Peer Insights

VP Product
Industry: Communications

Their reporting portal allows quick access to data and can customize the date ranges. Their customer service has been very responsive and accommodating to our questions/requests.

Read review on Gartner Peer Insights

Operations Manager
Co size: $10B-$30B
Industry: Securities & Investment

Provides a huge value add to our omnichannel authentication solutions to local banks and telecom. We enrolled hundreds of thousands of users within a matter of months, immediately giving our clients huge ROI's from using our technology. Validsoft is highly accurate and easy to use for the end enrollee.

Read review on Gartner Peer Insights

ValidSoft VIP User

The technology allows to give legally binding authentication and signature on the mobile, coupled with biid technology (biid.com). It is just a game changer for mobile commerce.

Read review on Gartner Peer Insights

Ceo in the IT Services Industry

Working with ValidSoft on multiple projects has been an absolute pleasure. Good people, great technology, fantastic support.

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Senior Customer Solutions Engineer in the Telecommunication Industry

Working with ValidSoft has been very easy. They are very responsive, flexible, and truly understand the need in the market for partners. They have a solution that is very valuable to our customer base and are creating a program to deliver this product to market.

Read review on Gartner Peer Insights

Director, Sales in the Miscellaneous Industry

The solution words as described and provides out of band multi-factor authentication customized to suit our needs.

Read review on Gartner Peer Insights

Assistant Principal in the Government Industry

ValidSoft was very cooperative and engaging through the entire implementation process. After go-live, they've continued to be of assistance with trouble-shooting and maintaining their systems.

Read review on Gartner Peer Insights

Operations Manager in the Finance (non-banking) Industry

A partner rather than a vendor, willing and able to engage and work towards the common goal. …. First, starting with Active Validation, done on the IVR, in a CCaaS setting….Later evolving to a Passive validation and identification while on an active call …ValidSoft has shown that not only it is capable to deliver, but also willing to engage in enhancements that are required … for the end customer.

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VP of Product, Industry:Telecommunication

Accurate, quick and easy to use and can be used on range of devices.
This product (and voice ID in general) gives users assurances in terms of accuracy that other authentication / identification methods just do not!

Read review on G2

Steve L.
Director
Small-Business (50 or fewer emp.)

We liked the ease of use and efficiency of the voice biometrics framework within our different product components. Voice biometrics provides a robust alternative to usual OTP and FIDO login methods and does not require any user device.

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Charly R.
Director & Owner
Small-Business (50 or fewer emp.)

We liked the ease of use and efficiency of the voice biometrics framework within our different product components. Voice biometrics provides a robust alternative to usual OTP and FIDO login methods and does not require any user device.

Read review on G2

Charly R.
Director & Owner
Small-Business (50 or fewer emp.)

That it works as described, the process for operating out of the box is straightforward and functions well. Even better performance is achieved with ValidSoft's aid by applying a post delivery 'tuning' which gives the final gloss to the end user experience. ValidSoft are very proactive in helping out with the use cases, the integration into call flows and the entire post sales cycle.

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Verified User in Management Consulting
Small-Business (50 or fewer emp.)

Great product that is highly accurate and easy to integrate.

1. Fast processing times for large data sets.
2. High accuracy even in noisy environments, more accurate than competitors.
3. Easy to integrate through standard JSON API'sReview.

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Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)

Validsoft VALid out of band MFA

Validsoft tailored the admin console to meet our needs and they were always available and ready to help at short notice. The system does exactly what it says and the personal service was exceptional.

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Verified User in Government Administration
Mid-Market (51-1000 emp.)

Shaping the Future of Technology with Validated Precision

Anti-Fraud, Anti-Deep Fake, Basically has the potential to revolutionize everything humans hate about the internet currently. There are so many use cases, but ValidSoft outranks its competitors scientifically.

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Traci S.
CEO
Small-Business (50 or fewer emp.)

See How ValidSoft Can Move Your Business Beyond Passwords

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How does this work in contact centers?

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Voice biometric technology seems great, can I trust it?

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How much will it cost?

As a standalone solution that offers rapid deployment and flexible customization, ValidSoft is invaluable when it comes to business impact.

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Blogs

March 23, 2023

No Past-Words! Stream Securely with See-Say® voice technology

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Articles

March 21, 2023

The Misconception of Voice Cloning: It’s Not Dolly the Sheep

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Articles

March 13, 2023

VoicePay for Contact Centers via WhatsApp

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