Enterprise Customers Seeking Next-Generation Voice Biometric Solutions

Enterprise customers using voice biometrics solutions may be searching for a new solution. For more than a decade, Nuance established itself as the dominant provider in the voice biometrics space, delivering scalable authentication solutions to some of the world’s largest enterprises. However, under Microsoft’s ownership, that once-stable foundation has begun to shift. Organizations that built their security posture around Nuance’s technology are now facing a period of growing uncertainty, and with that, the need to reevaluate their long-term strategy.

Expert Warning: Nuance’s uncertainty

In a recent analysis, industry expert Matt Smallman outlined the challenges facing Nuance’s enterprise customers. His insights paint a clear picture: the future of Nuance’s voice biometrics offering, particularly its on-premises solution NSS and its cloud-native successor Gatekeeper, is increasingly ambiguous. Microsoft’s commitment to voice biometrics appears to be waning. Critical enterprise product lines have already been marked for end-of-life, support teams have been reassigned or downsized, and former leadership within Nuance’s security division has left the company.

The consequences are clear: companies that rely on Nuance Gatekeepers are at risk, and waiting in the grey area leaves them more exposed to those risks. Nothing is gained from delaying; the threat landscape is evolving faster than many organizations are prepared for.

The rise of generative AI has ushered in a new era of synthetic voice attacks, from convincing deepfake audio used in social engineering scams to AI-generated voices impersonating executives and customers in real-time. These attacks are no longer theoretical. They are happening now, and they are bypassing traditional authentication methods at an alarming speed. The ability to detect and prevent synthetic voice fraud is no longer a future requirement, it is a current necessity. Organizations need solutions that can respond in real-time, with precision and reliability, to protect their systems, their data, and ultimately, their customers.

Enterprise Customers: On-Premise and in the Cloud Voice Biometric Solution

This is where ValidSoft provides a credible, secure, and future-ready path forward.

ValidSoft is pushing the boundaries of what’s possible in voice biometrics. Our solutions are purpose-built to meet the evolving threat landscape, not only authenticating users in real-time, but actively detecting deepfake and synthetic audio with our patented Voice Verity® technology. This capability operates regardless of language, offering broad coverage and immediate defense against audio-based fraud, a threat that is now at the forefront of every CISO’s agenda.

Furthermore, Voice Verity® is also available as a standalone solution for the very reason of helping clients who are on a legacy platform and unable to make a swift transition to next-generation voice authentication technology. Voice Verity® can be implemented on-premise or in the Cloud as an immediate first step, thereby providing critical deepfake audio protection pending the migration away from their legacy platform. Moreover, all ValidSoft solutions are built for both cloud and on-premise deployment, providing flexibility and control that enterprises increasingly demand in today’s regulatory environment.

Now is the Time to Act

As Matt Smallman rightly noted, transitioning away from legacy biometric systems is not a trivial task. But it is a necessary one. The risks of remaining on a platform with a diminishing support structure and no clear innovation roadmap now outweigh the perceived comfort of the status quo. Forward-thinking organizations must take a proactive stance, not driven by panic, but by a commitment to long-term resilience, user trust, and security integrity.

ValidSoft stands ready to support that transition with technology designed for the challenges ahead, not just those of the past. We are here for the organizations that understand voice is more than just a user interface; it is a vector for trust, identity, and increasingly, threat. Our solutions secure that voice and are built to enable a smooth transition to next-generation technology, whilst also providing critical protection during the migration itself.

The landscape is changing. And in the absence of certainty from others, ValidSoft provides a clear way forward.