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employee helpdesk
Cyber AttacksIdentityImpersonation
Icon October 09, 2026
The ASOS Hack: The Attacker Was Real the Identity Wasn’t
employee helpdesk
breachContact CenterReal Human? Right Human? Right Outcome?Synthetic identities
Icon September 09, 2026
Over 150 Million Reasons Your Contact Center Needs to Rethink Verification
employee helpdesk
Contact CentercybersecurityReal Human? Right Human? Right Outcome?
Icon September 01, 2026
Fraud teams monitor the calls customers make in. Who’s watching the Help Desk Calls?
employee helpdesk
AI-generated deepfakesAudio DeepfakesVoice
Icon July 29, 2026
AI Voices Are Getting Better and People are Trusting the Real Ones Less
employee helpdesk
Agentic AIAI AgentATOMeta
Icon June 05, 2026
How the Meta AI Chatbot Became a Hacker’s Way In
employee helpdesk
Authorized ItentBad ActorsBot IdentityIdentity AssuranceMalicious BotVerified
Icon May 14, 2026
The Bot Identity Problem: Your Biggest Threat Looks Just Like Your Best Customer
employee helpdesk
AI FraudAI Voice SecurityFBI Report
Icon May 06, 2026
What the FBI IC3 Report Is Really Telling Us About AI-Driven Fraud
employee helpdesk
AI FraudContact Centerenterprise securityFraud
Icon April 22, 2026
Synthetic Identity and Account Takeovers: Fraud That Never Left