ValidSoft and Hinduja Global Solutions (HGS) Forge Strategic Partnership to Embed Next‑Generation Voice Authentication and Deepfake Detection into Contact Centers

May, 29th, 2025

Press Release: ValidSoft and Hinduja Global Solutions (HGS) Forge Strategic Partnership 

Hartford, CT, London, UK & India – ValidSoft, a leader in voice biometric authentication and AI-driven deepfake audio detection, today announced a global partnership with Hinduja Global Solutions (HGS), a premier provider of digital experience and business process management services. This collaboration brings ValidSoft’s award-winning voice verification and liveness detection capabilities into HGS’s Agent X® platform, delivering a seamlessly secure contact‑center solution for enterprises worldwide.

Key Highlights of the Partnership:

• Full Integration of ValidSoft Technology: ValidSoft’s passive, real-time voice authentication and patented deepfake detection are now native components of HGS Agent X®, elevating identity assurance without disrupting the customer conversation.
• Comprehensive Three‑Point Verification: Every call is assessed to confirm (1) the presence of a live human voice, (2) the authenticity of the speaker’s claimed identity, and (3) the agent’s authorization, mitigating fraud and ensuring regulatory compliance.
• Scalable, AI‑Resilient Design: Built for enterprise-scale deployments, the combined solution delivers sub-second verification across millions of interactions, supporting omnichannel IVR, IVA, and live‑agent environments.

Addressing an Urgent Industry Need

According to Forrester, 64% of contact center agents believe fraudsters are more sophisticated than the tools they’re given. Meanwhile, voice phishing (vishing) and deepfake scams have surged, leaving legacy authentication models dangerously outmatched. According to Opus Research in collaboration with Deepgram, 66% of business leaders consider voice-enabled experiences to be a critical component of their organization’s future strategy.

By embedding ValidSoft’s technology into its platform, HGS is taking proactive steps to combat these evolving threats. Organizations can now benefit from a real-time voice identity solution that is language agnostic, easily deployed in the cloud or on-prem, and fully GDPR and privacy compliant by design.

Pat Carroll, CEO, ValidSoft, said, “We are thrilled to partner with HGS in creating this cutting-edge contact center solution at scale. Together, we’re setting a new global standard in CX and cybersecurity – one where every voice is verified, every threat is detected, and every experience is seamless and secure. This is not a theoretical threat. We’re addressing a systemic vulnerability.”

A Future-Ready CX Ecosystem

The integration of ValidSoft’s advanced voice biometric and deepfake detection technology into HGS Agent X® creates a powerful new standard for secure, intelligent customer experiences. This partnership enables enterprises to:

1. Deliver Seamless Voice-Based Authentication – Streamline identity verification within customer interactions, eliminating friction while maintaining the highest levels of trust and security.
2. Proactively Mitigate AI-Driven Fraud – Combat the rise of voice fraud, including deepfakes and impersonation scams, with real-time detection built directly into the CX workflow.
3. Strengthen Compliance and Data Privacy – Support regulatory requirements such as GDPR and CCPA through a privacy-first solution designed for secure voice interactions.

As deepfake threats rise and customer expectations evolve, security can no longer be a bolt-on… it must be embedded into the very fabric of customer interactions,” said Venkatesh Korla, President and CEO, HGS Americas. “The Target Addressable Market (TAM) for this solution is simply massive – every call to every contact center, IVR and IVA must now be checked. In our search for a partner, ValidSoft was the only technology partner that met our stringent criteria for accuracy, completeness, reliability, availability, and scalability. Their patented audio deepfake detection and voice authentication capabilities are the most complete and simply unmatched.”

Availability

The enhanced HGS Agent X® solution, powered by ValidSoft, is available now to HGS clients worldwide. Enterprises seeking to future-proof their contact‑center operations against synthetic‑fraud risks can engage with ValidSoft or HGS directly for a live demonstration.

About ValidSoft

ValidSoft is a world-leading provider of voice biometric authentication and AI-powered deepfake audio detection. Recognized for its patented, privacy-first technology, ValidSoft enables enterprises to protect their customers and operations against synthetic fraud, identity theft, and unauthorized access, delivering the most secure voice authentication solutions available today.

Designed for continuous, transparent, and password-less authentication, ValidSoft ensures users’ identities are consistently verified without compromising convenience or privacy. Our platform can serve as a standalone voice authentication system, be integrated within UCaaS and CCaaS platforms, or complement enterprise MFA/2FA solutions, providing versatility for various deployment scenarios, including SaaS, on-premises, cloud, on-device, and edge.

ValidSoft is easily implemented across diverse sectors, including enterprise contact centers, financial services, fintech, mobile apps, e-commerce, and more, with deployment options tailored to every need. Holding EuroPriSe™ privacy seals, we guarantee full compliance with EU GDPR and other leading privacy regulations, underscoring our dedication to data protection. Serving numerous Fortune 500 clients globally, ValidSoft is your trusted partner in voice identity solutions. Learn more at www.validsoft.com or a quick personalized call with our sales team at https://www.validsoft.com/request-demo/

About Hinduja Global Solutions (HGS):

A global leader in optimizing the customer experience lifecycle, digital transformation, business process management, and digital media ecosystem, HGS is helping its clients become more competitive every day. HGS’ core BPM business combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back‑office processing, contact centers, and HRO solutions. HGS’ digital media business, NXTDIGITAL, is India’s premier integrated digital‑delivery platforms company, serving over 6 million customers across 1,500 cities and towns. Part of the multi‑billion‑dollar Hinduja Group, HGS operates 33 delivery centers across 10 countries with more than 18,000 employees. For the year ended March 31, 2024, HGS reported total income of INR 5,087.8 crore (US$ 614.4 million).