The Need for Omni-channel Voice Biometric Trusted Identity Assurance

The Need for Omni-channel Voice Biometric Trusted Identity Assurance

Identity Theft in the Digital Age

Picture this: Suddenly, a notification pops up on your screen. You have been hacked! Someone has stolen your identity and is wreaking havoc with your personal information. You feel violated, vulnerable, and angry. How could this happen?

Unfortunately, identity theft is a real and pervasive threat in today’s digital age. Hackers and fraudsters are constantly finding new ways to steal our personal information. Traditional identity verification methods like passwords, PINS, and proxy-based authentication are no longer enough to keep consumers safe against theft.

The Role of Voice Biometrics in Identity Assurance

Enter voice biometrics: the innovative technology that offers a game-changing solution to the problem of identity theft. Its two-dimensional nature means that it analyzes the physical properties of a person’s voice and the dynamic context of what they are saying. By analyzing the unique physical and contextual characteristics of an individual’s voice, voice biometrics offers an extra layer of security that other biometric technologies simply cannot match as it makes it much more difficult for fraudsters to replicate or manipulate, as the system would recognize if the context of what is being said does not match the expected context of the dynamic authentication process. It is like having a personal bodyguard for your digital identity!

But voice biometrics is not just secure – it is also incredibly convenient. Unlike other biometric technologies that may only work on specific platforms or devices, voice biometrics is omni-channel, meaning it works consistently across all customer-facing channels. Whether you are calling customer service, logging into your bank account, or making a purchase online, voice biometrics offers a seamless, intuitive, and secure experience across the omnichannel. ValidSoft technology makes it mathematically and cryptographically virtually impossible to fake or replicate someone’s voiceprint.

If a bad actor tries to replicate another person’s voice synthetically, ValidSoft can detect deepfakes and bad actors in real-time. Unlike traditional authentication methods such as passwords, voice biometrics cannot be easily guessed, stolen, or shared. Additionally, ValidSoft’s advanced voice biometrics is very accurate, meaning that it is highly unlikely to accept an imposter as the authorized user mistakenly.

From an authentication perspective, omnichannel refers to a security approach that allows users to authenticate their identity across multiple channels and devices seamlessly. This means that users can access their accounts, services, and information through various channels, such as a website, mobile app, social media, contact center/IVR/IVA, and authenticate their identity using the same credentials with the same user experience.

ValidSoft’s Trusted Identity Assurance

ValildSoft’s Trusted Identity Assurance is the way to achieve consistency in omnichannel authentication. A unique voiceprint is created for each individual by analyzing various characteristics of their voice, such as pitch, tone, and pronunciation. Once the voiceprint is created, it can then be used to authenticate the user’s identity across multiple channels and devices, providing a consistent, highly secure, and user-friendly authentication experience.

By implementing voice biometrics in their authentication process, companies can enhance their security posture, improve user experience, and build trust with their customers. Above all, Omnichannel + voice biometrics = trusted identity assurance, the key to solving identity theft and achieving Zero Trust.

So, what are you waiting for? As increased businesses and organizations adopt voice biometric identity assurance methods, the likelihood of identity theft incidents will significantly decrease. It is time to act and protect yourself and your customers from the very real threat of identity theft. So go ahead, let your voice be your password, and rest easy knowing your digital identity is safe and secure.