
Authenticate Customers Quickly While Reducing Call Handling Time

Contact Centers Can Do Better
Current contact center and IVR authentication solutions are expensive and inadequate
Inadequate & insecure
KBA is an inherently weak form of authentication, open to cyber attacks and other fraud - and becoming weaker
Cumbersome user experience
KBA can take upto 45 - 60 seconds to complete, before the customer’s issue has been discussed
High operational costs
Traditional forms of authentication are lengthy, significantly increasing Agent Handling Time
Not secure enough
KBA’s are no longer a secure method due to social engineering and the dark web
Voice Biometrics is the strategic solution
Secure contact center, IVR and IVA: Knowledge-based authentication (KBA) is fundamentally broken.
Great customer experience : No passwords or PINs to remember, no identity information required / revealed.
Prevent identity theft and fraud losses: Our solution does not rely on personal data or personally identifiable information
Benefits to Contact Center
ValidSoft’s deep expertise and focused R&D results in an AI-based voice biometric engine that leads the industry in security, accuracy and speed
High efficiency rate
ValidSoft and Industry sees >95% authentication rates
Massive barrier to fraud
Addresses > 90% of IVR fraud (social engineering, eavesdropping, discovery, guessing…)
Increase in authenticated users
User Authentication failure rate plummeted from 60% to 5% via IVR in one case
Reduction in authentication time
ValidSoft customer experienced 91% of VB assessment within 6 seconds of caller starting to speak (passive)
Lowers fraud risk
Blacklisting fraudsters from their voiceprint “a massive contribution to fraud reduction”
Learn how we can help your Business go passwordless
Trusted Agents
How Do You Know?
Trust, But Verify
Learn more about Trusted Agents
Reduce Risks, Fines, Losses
Continuous Voice Verification
Discover how we reduce contact center fraud?
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Up your authentication game, reduce reliance on passwords and create friction-free customer interactions with ValidSoft’s voice-driven solutions.
What you will see in our demo